We want you to be completely satisfied with your purchase from Otaku Gene. If for any reason you are not satisfied, you may return the item(s) within 5 days from the delivered date for a refund or exchange.

 

**Eligibility**

 

- All products are eligible for returns.

- Items must be returned in their original packaging and in the same condition as received.

 

**Initiating a Return**

 

Customers can initiate a return by contacting our customer service or filling out a return form on our website.

 

**Return Process**

 

- Returns must be shipped back through courier at the customer's expense.

- A fee will be charged if the product is not returned in its original condition.

- Refunds will be issued to the original payment method within 5 Days.

- For exchanges, only the same item will be provided.

 

**Non-Returnable Items**

 

- Items priced under [insert amount] are non-returnable.

 

**Refunds**

 

- Refunds will be issued to the original payment method.

- Return shipping costs will be deducted from the refund amount.

 

**Exchanges**

 

- Exchanges are available for the same item only.

 

**Customer Responsibilities**

 

- Customers are responsible for return shipping charges.

- Proof of purchase may be required for processing returns.